Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect your personal information when you browse our website or make a booking through any of our services.
By using this website, you agree to the terms described below.

1. Information We Collect

We collect information in the following ways:

1.1 Information provided directly by you

This may include:

Name
Email address
Phone number / WhatsApp
Booking details and preferences
Payment information (processed via secure third-party gateways)

1.2 Automatically collected data

When you visit our website, technical data may be recorded, including:

Device type & browser type
IP address and approximate location
Pages viewed and session duration
Cookies and analytics tracking data

This information is used to improve website performance and user experience.

2. How We Use Your Information

We process your information for the following purposes:

To confirm bookings and respond to your inquiries
To send booking updates, reminders, invoices, or schedule changes
To improve website performance and personalize browsing experience
To enhance safety, service quality, and customer support
To meet accounting, legal, and operation requirements

We do not sell your personal information to third parties.

3. Payment & Third-Party Providers

We may use secure third-party payment processors and booking systems.
These providers may collect necessary payment details to complete your purchase.

Examples of third-party services include (but are not limited to):

Stripe / PayPal / Other payment gateways
Booking management or email service tools
Web analytics such as Google Analytics

Each provider operates under its own privacy policy.

4. Cookies & Tracking

This website may use cookies to help us:

Remember your preferences
Improve loading performance
Analyse browsing behaviour for better content and UX

You may disable cookies in your browser settings.
Some website functions may not work properly if cookies are turned off.

5. Data Storage & Protection

We take security and data privacy seriously.

Personal information is stored securely
Access is restricted to authorized personnel only
We use technical measures to prevent loss or unauthorized access

However, no online system is 100% secure.
By using our services, you acknowledge this risk.

6. Data Retention

We retain your data only for the time necessary to:

Provide the service you booked
Complete operational and legal obligations
Improve and safeguard website performance

Booking-related records may be kept for financial or regulatory compliance.

7. Your Rights

You may request at any time to:

Access the personal data we hold
Update or correct your information
Request data deletion (where permitted by law)
Opt out of promotional communication

8. Policy Updates

We may update this Privacy Policy from time to time.
The latest version will always be available on this page with a revision date.

9. Contact

If you have questions regarding data privacy, access requests, or personal information handling, please contact us at:

Email: info@biteescape.com

Whatsapp: +86 185 0052 0407

Wechat: +86 173 7609 8114